Hear Life Clearly Again with AI-Powered Technology

1. Introduction

Welcome to Audivia. These Terms & Conditions govern your use of our website and the purchase of products from Audivia. By accessing our website or making a purchase, you agree to be bound by these terms.

2. Product Information

Audivia Wave Lite hearing aids are FDA-registered Over-The-Counter (OTC) medical devices intended for adults with mild to moderate hearing loss. Results may vary. Individual fit and sound quality depend on proper selection and adjustment of the device.

3. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to modify prices at any time. Payment is processed securely through our payment partners.

4. Shipping & Delivery

We offer free shipping Australia-wide. Orders are typically processed within 1-2 business days. Delivery times may vary based on location. Tracking information will be provided via email.

5. Returns & Refunds

We offer a 45-day risk-free trial. If you are not satisfied with your purchase, you may return the product within 45 days for a full refund. The product must be returned in original condition with all accessories.

6. Warranty

Audivia Wave Lite comes with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover damage from misuse, accidents, or unauthorized modifications.

7. Intellectual Property

All content on this website, including images, text, logos, and technology, is the property of Audivia or our partners and is protected by copyright and intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Audivia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

10. Contact Information

For questions about these terms, please contact us at [email protected]

1. Introduction

At Audivia, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment providers)
• Hearing profile data (if you use our app)
• Device and usage data (IP address, browser type, interaction with our site)

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and service
• Personalizing your hearing experience through our app
• Sending promotional communications (with your consent)
• Improving our products and services
• Complying with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations
• Shipping carriers for order delivery
• Payment processors for secure transactions
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under the Privacy Act 1988 and GDPR (for EU visitors), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

7. Cookies & Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

12. Contact Us

For privacy-related inquiries, please contact us at [email protected]

Company Information

Brand Name: Audivia

Website: audiviaoz.com

Australian Office

Address:
Shopping Centre, T12A/81 O'Connell St
North Adelaide SA 5006
Australia

Email: [email protected]

Holding Company

Company Name: Dept Holding B.V.

Address:
Generaal Vetterstraat 66
NL-1059 BW Amsterdam
The Netherlands

KvK (Chamber of Commerce): 63464101

VAT Number: NL855247502B01

Directors

Chief Executive Officer: Dimi Albers

Chief Digital Officer: Frank Schmid

Australian Business Number (ABN)

Please contact us for ABN details.

Disclaimer

Audivia Wave Lite is an FDA-registered Over-The-Counter hearing aid intended for adults with mild to moderate hearing loss. This website provides information for educational purposes only and does not constitute medical advice. Please consult with a healthcare professional for hearing-related concerns.

Consumer Protection

This website complies with Australian Consumer Law. Your statutory rights are not affected by any warranty or guarantee offered by Audivia.

Contact

For inquiries regarding this impressum, please contact: [email protected]

1. Overview

We want you to be completely satisfied with your Audivia Wave Lite purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be returned within 30 days of the original purchase date
• The product must be in its original condition and packaging
• All accessories, ear tips, and documentation must be included
• The product must not show signs of wear, damage, or use

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at [email protected]
• Provide your order number and reason for return
• Our team will provide you with a return authorization and shipping instructions
• Securely package the product in its original packaging
• Ship the product using a trackable shipping method

4. Refunds

Once we receive and inspect your return, we will process your refund. Refunds will be credited to the original payment method within 5-7 business days of receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned:

• Opened or used ear tips and accessories
• Products that have been customized or modified
• Products not purchased directly from our website

8. Contact Us

For questions about our Return Policy, please contact us at [email protected]